CCNP TSHOOT: Maintaining and Troubleshooting IP Networks

 CCNP TSHOOTThis course teaches students how to monitor and maintain complex, enterprise routed and switched IP networks. Skills learned include the planning and execution of regular network maintenance, as well as support and troubleshooting using technology-based processes and best practices, based on systematic and industry recognized approaches. Extensive labs emphasize hands-on learning and practice to reinforce troubleshooting techniques.

 

Students who complete CCNP TSHOOT will be able to perform the following tasks:

Monitor, maintain, and troubleshoot a complex network
Plan and document the most common maintenance functions in complex enterprise networks
Develop a troubleshooting process to identify and solve problems in complex enterprise networks
Select tools that best support specific troubleshooting and maintenance processes in large, complex
enterprise networks
Practice maintenance procedures and fault resolution in switched and routed environments
Troubleshoot IPv4 addressing services
Troubleshoot IPv6 routing issues
Troubleshoot network infrastructure services
Troubleshoot network performance issues on routers and switches
Troubleshoot network integration issues affecting wireless connectivity, VoIP, and video
Practice maintenance procedures and fault resolution in a secure infrastructure


Course Prerequisites: Both CCNP ROUTE and CCNP SWITCH


 Chapter/Section Objectives
Chapter 1. Planning Maintenance for Complex
Networks

Plan and document the most common maintenance functions in complex enterprise networks
1.1 Applying Maintenance Methodologies

Evaluate commonly-practiced models and
methodologies for network maintenance
1.2 Maintenance Processes and Procedures


Identify the processes and procedures that are a
fundamental part of any network maintenance
methodology
1.3 Network Maintenance Tools, Applications, and
Resources
Identify, evaluate, and select tools, applications, and
resources to support network maintenance processes
Chapter 2. Troubleshooting Processes for
Complex Enterprise Networks

Develop a troubleshooting process to identify
and solve problems in complex enterprise
networks
2.1 Troubleshooting Methodologies

Identify troubleshooting principles and evaluate
troubleshooting methodologies 
2.2 Implementing Troubleshooting Procedures

Plan and implement troubleshooting procedures as
part of a structured troubleshooting methodology
2.3 Integrating Troubleshooting into the Network
Maintenance Process

Plan and implement troubleshooting and network
maintenance procedures to effectively support each
other
Chapter 3. Using Maintenance and
Troubleshooting Tools and Applications

Select tools that best support specific
troubleshooting and maintenance processes in
large, complex enterprise networks 
3.1 Using Cisco IOS Software for Maintenance and
Troubleshooting
Use Cisco IOS commands to gather information in
support of diagnostic processes
3.2 Using Specialized Maintenance and
Troubleshooting Tools
Identify tools used for specific maintenance and
troubleshooting processes
Chapter 4. Maintaining and Troubleshooting
Campus Switched Solutions
Practice maintenance procedures and fault
resolution in switched environments
4.1 Troubleshooting VLANs

Diagnose VLAN, VTP, and trunking problems using
the IOS command line interface
4.2 Troubleshooting Spanning Tree

Diagnose spanning tree problems using the IOS
command line interface
4.3 Troubleshooting Switched Virtual Interfaces
(SVIs) and InterVLAN Routing
Diagnose problems with SVIs and interVLAN routing

4.4 Troubleshooting First Hop Redundancy Protocol
Operation

Diagnose and resolve problems related to first hop
redundancy protocols such as HSRP, VRRP, and
GLBP.
Chapter 5. Maintaining and Troubleshooting
Routing Solutions
Practice maintenance procedures and fault
resolution in routing environments 
5.1 Troubleshooting Network Layer Connectivity

Diagnose network layer connectivity problems using
the IOS command line interface
5.2 Troubleshooting EIGRP
Diagnose and resolve problems in EIGRP
5.3 Troubleshooting OSPF Diagnose and resolve OSPF problems
5.4 Troubleshooting Route Redistribution

Diagnose and resolve problems when redistributing
routes
5.5 Troubleshooting BGP
 
Diagnose and resolve problems when using BGP to
connect to Internet service providers 
Chapter 6. Troubleshooting Addressing Services

Troubleshoot NAT/PAT, DHCP, and other
services
6.1 Identifying Common IPv4 Addressing Service
Issues
Understand common issues related to NAT/PAT
and DHCP
6.2 Identifying Common IPv6 Routing and Tunneling
Issues
Identify common IPv6 routing and tunneling issues

Chapter 7. Troubleshooting Network Performance
Issues
Identify and troubleshoot network performance
issues.
7.1 Troubleshooting Network Application Services Describe network application services
7.2 Troubleshooting Performance Issues on
Switches
Diagnose performance problems on Catalyst
switches
7.3 Troubleshooting Performance Issues on Routers Identify and troubleshoot performance problems on
routers
Chapter 8. Troubleshooting Converged Networks

Troubleshoot wireless connectivity, VoIP, and
video
8.1 Troubleshooting Wireless Issues in a Converged
Network
Identify common issues when integrating wireless
capabilities into a network
8.2 Troubleshooting Unified Communications Issues
in a Converged Network
Identify common issues when integrating voice into
a network
8.3 Troubleshooting Video Issues in a Converged
Network
Identify common issues when integrating video into
a network
Chapter 9. Maintaining and Troubleshooting
Network Security Implementations
Practice maintenance procedures and fault
resolution in a secure infrastructure
9.1 Troubleshooting Secure Networks


Describe security features commonly implemented
in complex networks and explain how those features
affect the troubleshooting process
9.2 Troubleshooting Management Plane Security

Diagnose and resolve problems related to
management plane security features
9.3 Troubleshooting Control Plane Security

Diagnose and resolve problems related to control
plane security features
9.4 Troubleshooting Data Plane Security

Diagnose and resolve problems related to data
plane security features
9.5 Troubleshooting Branch Office and Remote
Worker Connectivity
Describe issues related to branch office and remote
worker implementations
Chapter 10. Review and Preparation for
Troubleshooting Complex Enterprise Networks
Practice maintenance procedures and fault
resolution in a complex environment
10.1 Troubleshooting Complex Environments

Diagnose and resolve problems in integrated,
complex enterprise networks

ISO