IT Essentials

ITEssentials

The Cisco Networking Academy® IT Essentials: PC Hardware and Software curriculum provides an introduction to the computer hardware and software skills needed to help meet the growing demand for entry-level ICT professionals. The curriculum covers the fundamentals of PC computer technology, networking, and security, and also provides an introduction to advanced concepts.

IT Essentials: PC Hardware and Software is a hands-on, careeroriented e-learning solution with an emphasis on practical experience to help students develop fundamental computer skills, along with essential career skills. The Cisco® IT Essentials curriculum helps students prepare for entry-level ICT career opportunities and the CompTIA A+ certification, which helps students differentiate themselves in the marketplace to advance their careers.In addition, the course provides a learning pathway to the Cisco CCNA® Discovery and CCNA Exploration curricula.

 

Features

IT Essentials: PC Hardware and Software provides a comprehensive introduction to the ICT industry and interactive, hands-on exposure to personal computers, hardware, software, and operating systems. The curriculum offers the following features and benefits:
Students develop working knowledge of how computers operate, how to assemble computers, and how to troubleshoot hardware and software issues
Hands-on labs and virtual learning tools help students develop critical thinking and complex problem-solving skills
The course emphasizes the practical application of skills and procedures needed for hardware and software installations, upgrades, and troubleshooting systems
Cisco Packet Tracer simulation-based learning activities promote the exploration of networking and network security concepts and allow students to experiment with network behavior
Interactive assessments provide immediate feedback to support the evaluation of knowledge and acquired skills

 

Students who complete IT Essentials will be able to perform the following functions:

Define information technology (IT) and describe the components of a personal computer
Describe how to protect self, equipment, and the environment from accidents, damage, and contamination
Perform a step-by-step assembly of a desktop computer and install and navigate an operating system
Explain and perform preventive maintenance
Explain the steps of the troubleshooting process and perform basic troubleshooting
Upgrade or replace components of a laptop, printer, or scanner based on customer needs
Configure computers to attach to an existing network
Implement basic physical and software security principles
Apply good communication skills and professional behavior while working with customers
Assess customer needs, analyze possible configurations, and provide solutions or recommendations for hardware, operating systems, networking, and security

 

Prerequisites

There are no prerequisites for this course.

 

Course Outline

Part 1 - Fundamentals Chapter Outline Goals
 1. Introduction to the Personal Computer


Identify and describe the various components that make up a personal computer and define information technology
2. Safe Lab Procedures and Tool Use

Identify and describe tools used for computer service and explain how to use those tools safely
3. Computer Assembly Step-by-Step Describe the assembly of a personal computer
4. Basics of Preventive Maintenance and Troubleshooting Describe the purpose of preventive maintenance and basic troubleshooting steps
5. Fundamental Operating Systems


Describe operating system capabilities, the installation process, navigation, basic preventive maintenance, and troubleshooting
6. Fundamental Laptops and Portable Devices


Identify and describe the main components of laptops and portable devices, basic preventive maintenance, and troubleshooting
7. Fundamental Printers and Scanners


Identify and describe the differences between printers and scanners, installation and configuration, basic preventive maintenance, and troubleshooting
8. Fundamental Networks


Identify and describe basic network components, technologies, basic preventive maintenance, and troubleshooting
9. Fundamental Security

Identify and describe security threats, procedures, basic preventive maintenance, and troubleshooting
10. Communication Skills

Describe professional skills and communication techniques
Part 2—Advanced Chapter Outline Goals
11. Advanced Personal Computers


Describe the process for replacing or upgrading personal computer components and apply preventive maintenance and troubleshooting techniques
12. Advanced Operating Systems



Describe the processes used to install, upgrade, configure, and optimize a computer operating system, and apply preventive maintenance and troubleshooting techniques
13. Advanced Laptops and Portable Devices




Describe the process for replacing or upgrading laptop or portable device components, describe common wireless communication technologies, and apply preventive maintenance and troubleshooting techniques
14. Advanced Printers and Scanners


Install and configure local and shared network printers and scanners, and apply preventive maintenance and troubleshooting techniques
15. Advanced Networks


Design and implement a basic network based on customer requirements and apply preventive maintenance and troubleshooting techniques
16. Advanced Security


Implement security measures based on customer requirements and apply preventive maintenance and troubleshooting techniques

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